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Frequently Asked Questions

  • Why do you donate 5% of sales to plant trees?
    At Oakwood Forest, we believe in giving back to the planet. By allocating 5% of our sales to tree-planting initiatives, we aim to contribute to reforestation efforts and promote a healthier, more sustainable environment for current and future generations.
  • How does the tree-planting initiative work?
    We partner with One Tree Plant who are dedicated to reforestation. The funds we donate are directed towards planting trees in various regions. This not only helps combat deforestation but also supports biodiversity and local communities. So far we have planted trees in Amazon Rainforest, Uganda, and India.
  • Do customers have to pay extra for the tree-planting donation?
    No, a 5% donation is incorporated into the overall cost of our products. Your purchase directly contributes to both providing enriching experiences for your pets and supporting environmental initiatives.
  • Are your products eco-friendly?
    Yes, we are committed to sustainability. Our products are crafted using natural and eco-friendly materials, and we actively participate in tree-planting initiatives with our customers.
  • What types of animals are your products suitable for?
    Our products are designed for a variety of small animals, including hamsters, gerbils, mice, and other small pets.
  • How do I know which product is best for my pet?
    We provide detailed product descriptions and recommendations for each item. If you have specific questions about your pet's needs, feel free to contact us.
  • Are your products safe for pets?
    Yes, our products are crafted with the safety and well-being of pets in mind. We use natural and pet-friendly materials to ensure a safe experience.
  • Do you offer international shipping?
    Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on the destination.
  • What is your shipping policy?
    Our shipping policy outlines processing times, shipping rates, and other relevant information. You can find detailed information in the "Shipping Policy" section on our website.
  • Can I modify or cancel my order after placing it?
    Unfortunately, once an order has been processed and shipped, we are unable to modify or cancel it. Please double-check your order before completing the purchase.
  • How can I track my order?
    Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order using the provided tracking number on our website or the carrier's website.
  • My order is delayed. What should I do?
    While we strive to meet delivery timelines, unforeseen circumstances may cause delays. If you encounter any issues, please contact our customer service team, and we will assist you in resolving the matter.
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