SHIPPING & RETURNS

Thank you for choosing Oakwood Forest! We are committed to ensuring a smooth and reliable shipping experience for our customers. Please read our shipping policy carefully to understand how we process and deliver your orders.

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Processing Time:

• Orders are typically processed within 3-5 business days after payment confirmation.

• During peak seasons or promotional periods, processing times may vary, and we appreciate your patience.

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Shipping Rates:

• Shipping costs are calculated based on the destination and the weight of your order.

• Exact shipping charges will be displayed at checkout before finalizing your purchase.

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Shipping Methods:

• We offer a variety of shipping options to accommodate your needs.

• Standard shipping times and expedited options are available.

 

Estimated Delivery Times:

• Delivery times depend on the shipping method chosen and the destination.

• Please note that international shipments may be subject to customs clearance, which can affect delivery times.

 

Tracking Information:

• Once your order is shipped, you will receive a confirmation email with tracking information.

• You can track your order using the provided tracking number through our website or the carrier's website.

 

International Shipping:

• We offer international shipping to many countries.

• Customers are responsible for any customs duties or taxes imposed by their country.

 

Delays and Issues:

• While we strive to meet delivery timelines, unforeseen circumstances such as weather conditions or customs delays may impact delivery times.

• If you encounter any issues with your shipment, please contact our customer service team, and we will assist you in resolving the issue.

 

Address Accuracy:

• Ensure that your shipping address is accurate and complete to avoid delays or misdelivery.

• Oakwood Forest is not responsible for items delivered to incorrect addresses provided by the customer.

 

Order Modifications:

• We are unable to modify orders once they have been processed and shipped.

• Please double-check your order details before completing your purchase.

 

Lost or Stolen Packages:

• If you believe your package is lost or stolen, please contact us, and we will assist you in initiating an investigation with the carrier.

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Thank you for choosing Oakwood Forest. If you have any questions or concerns regarding your shipment, please don't hesitate to contact us shop.oakwoodforest@gmail.com