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SHIPPING & RETURNS

SHIPPING POLICY

Thank you for choosing Oakwood Forest! We are committed to ensuring a smooth and reliable shipping experience for our customers. Please read our shipping policy carefully to understand how we process and deliver your orders.

Processing Time:

  • Orders are typically processed within 3-5 business days after payment confirmation.

  • During peak seasons or promotional periods, processing times may vary, and we appreciate your patience.

Shipping Rates:

  • Shipping costs are calculated based on the destination and the weight of your order.

  • Exact shipping charges will be displayed at checkout before finalizing your purchase.

Shipping Methods:

  • We offer a variety of shipping options to accommodate your needs.

  • Standard shipping times and expedited options are available.

 

Estimated Delivery Times:

  • Delivery times depend on the shipping method chosen and the destination.

  • Please note that international shipments may be subject to customs clearance, which can affect delivery times.

 

Tracking Information:

  • Once your order is shipped, you will receive a confirmation email with tracking information.

  • You can track your order using the provided tracking number through our website or the carrier's website.

 

International Shipping:

  • We offer international shipping to many countries.

  • Customers are responsible for any customs duties or taxes imposed by their country.

 

Delays and Issues:

  • While we strive to meet delivery timelines, unforeseen circumstances such as weather conditions or customs delays may impact delivery times.

  • If you encounter any issues with your shipment, please contact our customer service team, and we will assist you in resolving the issue.

 

Address Accuracy:

  • Ensure that your shipping address is accurate and complete to avoid delays or misdelivery.

  • Oakwood Forest is not responsible for items delivered to incorrect addresses provided by the customer.

 

Order Modifications:

  • We are unable to modify orders once they have been processed and shipped.

  • Please double-check your order details before completing your purchase.

 

Lost or Stolen Packages:

  • If you believe your package is lost or stolen, please contact us, and we will assist you in initiating an investigation with the carrier.

Thank you for choosing Oakwood Forest. If you have any questions or concerns regarding your shipment, please don't hesitate to contact us shop.oakwoodforest@gmail.com

RETURN & EXCHANGE POLICY

At this time, we want to inform you that we do not offer returns or exchanges for our products. Each item is carefully crafted and inspected before shipment to ensure the highest quality.

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