SHIPPING POLICY

All small pet parcels come with track & trace.

Additional boxes add between €0 and €1 to shipping depending on country.

Currently we are experiencing shipping delays to most countries due to COVID-19. We appreciate your patience! 

RETURN POLICY

(For customers outside of the EU)
Import duties, taxes, and brokerage fees are not included in the product price or shipping cost. These charges are the buyer's responsibility. You may check with your country's customs office to determine if there will be additional costs.
The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions which may apply when purchasing our products. If the product is seized and destroyed by customs, we will NOT be responsible for product or shipping refunds.

PAYMENT METHODS

We accept credit/debit card payments, PayPal, iDeal, and online bank transfer. 

PRIVACY POLICY

We will never use your private data for any purpose other than processing your order.